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Focus resources better by understanding water supply network behavior

By Olli Kaukola on Dec 10, 2020 9:23:00 AM

Do you have leaks in your water supply network? Do you know where they are and what is the amount on non-revenue water? If planned or unexpected changes happen in your network, do you know how it affects your network behavior?

Topics: Water blog
1 min read

Improve water company’s customer satisfaction by communicating with customers

By Olli Kaukola on Nov 19, 2020 9:23:00 AM

Communication between different stakeholders and especially with end customers has always been challenging task. Customers are expecting high quality service and are not happy when something isn't working. No matter how good water supply network operations and maintenance is, eventually something breaks and it causes unexpected supply interruption for several water subscribers. Immediately water company’s customer service email and phone is filled with information requests from not very happy end customers. Everyone wants to know what is happening, when supply interruption will be over and does this affect somehow to quality of drinking water.

Topics: Water blog
1 min read

Systematic approach to manage maintenance tasks in water supply networks

By Olli Kaukola on Nov 5, 2020 9:21:00 AM

Water companies have significant amount of network assets underground which require constant maintenance and care to ensure high quality drinking water to end customers. These  networks includes several different yearly recurring maintenance tasks what needs to be done in time to ensure well-functioning network. Neglecting these tasks might lead to water quality problems or constantly happening supply interruptions.

Topics: Water blog
1 min read

Long term maintenance planning increases cost-efficiency in water supply networks

By Olli Kaukola on Oct 22, 2020 9:20:00 AM

Are you having hard time to create long term investment and maintenance plans for your water supply network? Are you using all your limited resources to fix only acute problems and no time to plan future renovations and investments?

Topics: Water blog