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3 min read

Keypro GIS/NIS solutions available in Norway

By Noora Liljanto on Jun 3, 2022 12:37:03 PM

Keypro and Geomatikk together for the Norwegian market with GIS/NIS systems

Topics: Telecom Lighting District Heating Water Gas
7 min read

Development of KeyAqua, KeyDH and KeyGas: Summary of the year 2021

By Noora Liljanto on Dec 29, 2021 3:31:32 PM

In this blog, I summarize the year 2021 from my own perspective and explain you how we have involved our customers and users in the product development.

Dialogues with customers

I work as a product marketing manager in our KeyDuct team, meaning that I translate needs and messages between users and the developers of KeyAqua, KeyDH and KeyGas products. In our Product Strategy, we have defined the direction of our products for the next three years. Dialogues with our customers played an important role when defining the direction. The project clarified which new features our customers need the most. Equally important, however, were the findings related to the improvement of our existing tools. On the other hand, it is important for us to develop the product forward, but it is equally important to invest in the usability and user experience of existing functions. For this reason, I have spent a significant portion of my working hours this year engaging in dialogue with our software users. We have wanted to involve our customers very actively so that the everyday perspective can be heard and taken into account. In general, this means that usability and UX is also highlighted in our product strategy and we take it into account in our projects. 

Joint development team


In practical level, user orientation is implemented for example in our joint development team with our customers. This means that we regularly organize brainstorming meetings and involve our users in the product development process to define where we should develop the products. In addition, we are investing more in the preparation of use case descriptions when we are in the feature planning phase. We’ve also started a usability testing policy, and that’s a big help to us in improving the usability of the software. Usability testing has been of direct benefit to the development of our SMS service, fault map and pipeline forms. Some of the improvements have already been implemented, some will be implemented during the spring of 2022. In addition, usability testing and dialogues help us better understand customer and user needs, which is reflected in the long-term perspective and understanding the customer needs.  

Image: joint development team meeting in Turku 2021

Meeting our users in the field

In addition to user involvement in the ideation and the product development, it is important that we also meet concretely users in the fieldOnline meeting software Teams is a really handy tool that allows you to easily go through a wide variety of topics with many stakeholders at the same time. However, it does not completely replace face-to-face meeting and field visits: in the user’s own environment and meeting users with different use cases is really important. Fortunately, the opportunity for this was early in the year when Olli and I got to visit and learn about the maintenance operations in streetlight networks. In addition, I was able to visit several different customers in December, and we discussed, for example, the needs of surveyors and mobile users, the needs for service and maintenance, and the needs for data transfer between different software solutions. 

Topics: District Heating Water Gas collaboration smart water
1 min read

KeyDH GIS overview for heating and cooling networks

By Olli Kaukola on Aug 27, 2021 9:23:51 AM

How to operate and manage district heating and cooling network assets efficiently? Read our KeyDH GIS overview to see how we can help heating and cooling network professionals to maintain and operate their network better.

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Geographical information system called KeyDH is a browser-based system for district heating and cooling network owners, contractors, planners and other internal and external stakeholders to manage and document their heating and cooling networks. Online network inventory includes all relevant network objects, their locations, connections and attribute information. With KeyDH district heating business professionals including all stakeholders can manage their daily network maintenance planning, operations and tasks more efficiently and transparently. This enables possibility to plan future network investments for upcoming years in a transparent and systematic way.

Topics: District Heating
4 min read

Utilities long-term needs

By Noora Liljanto on Jul 20, 2021 11:16:17 AM

Topics: District Heating Water Gas collaboration smart water
3 min read

Vision of Water-, Heating- and Gas products

By Noora Liljanto on Apr 14, 2021 10:58:37 AM

I have just completed a long, comprehensive and important project regarding our long-term plan for water-, gas- and district heating NIS-products. As a result of the project, we have clarified the purpose of the products, the vision and the priorities for the coming years. In addition, we have a clear indicative roadmap for the next three years. Now that this is documented in one package, it’s easier to take topics systematically and step-by-step into product development sprints. In addition, topics are easier to discuss and brainstorm with customers and partners when projects have names and tentative schedules. 

Topics: District Heating Water Gas